Delivery Information
Do the prices on your website include delivery?
Do you deliver to my area?
How much does delivery cost?
When will I receive my order?
What method of delivery do you use?
How do I track my order?
How does the size of my order affect delivery?
How do I return items?
Can I provide special instructions to ensure successful delivery?
Can I collect my order from your store?
Do the prices on your website include delivery?
Where possible we have stated either 'delivery included within Australia' or 'Delivery charges apply'
If neither statement is present, assume delivery is not included.
Do you deliver to my area?
Thanks to our connection with various freight networks we can offer door-to-door delivery of most items to most places. In circumstances where this is not available, or your address does not have the required facilities (e.g. forklift for large items) we can deliver your order to the nearest freight depot or arrange to send 'care of' a nearby business.
How much does delivery cost?
For items where delivery is not included, delivery cost is worked out on an order-by-order basis, courier
delivery costs are usually worked out using the final weight and dimensions of the order, and your delivery
location. When your order is received, we will work out the applicable freight method and cost and either email
or call for confirmation of the delivery cost before processing your payment.
If you need a freight estimate before placing your order, please contact us.
When will I receive my order?
Depending on your location, delivery service, and stock,
Some customers are lucky enough to receive next day, most orders are received within a week, WA and international
orders may take longer.
If items from your order are out of stock we will contact you as soon as we know, if your order is only partially
out of stock, you may be offered to send the first half now, and the rest when available.
We generally dispatch from either QLD or VIC, some items are stored in other locations and bulk orders sometimes
dispatched ex-works. (not all items are stored at every facility)
What method of delivery do you use?
At The Olive Centre, we understand and aim to provide you with the best delivery method at the lowest possible cost.
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Our preferred delivery method is Star Track Express(courier),
who provide excellent service, and good prices on their national freight network. This method can now deliver to PO Boxes providing they meet Australia Post limits. In most cases Star Track Express will deliver to door, however for
delivery locations outside their network, the goods will be held at the nearest depot for collection. Special
instructions can be provided to courier if required.
For tracking call 1323 45 and quote your tracking number, or track your goods online at www.startrack express.com.au |
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For small items, delivery to PO Boxes, or international addresses. Tracking services are only available on
express or registered post items. Size and weight limits apply. |
Other freighters we may use include (but are not limited to):
,
,
,
How do I track my order?
If your order has a tracking number The tracking number will (in most cases) be present on the order fulfillment email or you can view your order online through our customer centre.
Most courier deliveries supply a tracking number.
If your order has been sent via Star Track Express it can be tracked online at www.startrack express.com.au or by dialling 13 23 45 and quoting your tracking number.
Australia Post deliveries only provide tracking services on express or registered post items.
If you have further questions please contact us.
How does the size of my order effect delivery?
Items too large for Post must be sent via courier, and as such courier requirements must be met: a physical delivery address must be provided (No PO-Boxes)
Palletised orders must have someone present for receival and will be sent with instructions to 'Call before delivery' unless otherwise instructed.
For palletised orders, unloading is the responsibility of the receiver, if you do not have a forklift or unloading facility available, we can arrange delivery to the nearest depot.
Can I collect my order from your store?
Our office and shop are located in Cabarlah QLD, Australia we do not have other stores or agents.
Visitors are welcome, it is preferred that you contact us before arrival to ensure we have available the items or information you are interested in.
Local customers are welcome to collect from us in person.
Can I provide special instructions to ensure successful delivery?
Special instructions can be provided for most courier deliveries. Courier satchels will be left at the front door if no other instructions are provided.
Common delivery instructions can include:
'Please call before delivery', 'Leave at front door if no one is home'
'Deliver during business hours', 'Delivery preferred on this date ...'
'Please deliver before ...pm', 'Entry via...'
